Support

Answers to the questions people ask most.

How do I post so it stays sharp?

Prepare the video in Postproof and save it. In WhatsApp, open your own chat, attach the video, check HD is on, and send it. Then hold that message, tap Forward, and choose My Status. Posting straight to Status compresses the video more.

Where is the HD setting?

In WhatsApp, go to Settings, Storage and Data, Media Upload Quality, and choose HD Quality. You only need to do this once.

How many videos are free?

One video every seven days, with a small "Made with Postproof" mark in the corner. Postproof Pro gives unlimited videos with no mark.

Can I pay with mobile money?

Yes. On the Buy videos page, sign in with your Apple ID, choose 1, 5, 10, 15 or 20 videos without the mark (MWK 1,000 each, less in bigger packs), and pay with Airtel Money, TNM Mpamba or card. Then open Postproof, go to Settings, and sign in with Apple using the same Apple ID.

Can I get a refund?

For purchases in the app, refunds are up to Apple: use reportaproblem.apple.com. Packs bought on the website can't be refunded once the videos are on your account, unless something went wrong on our side, such as a payment that never arrived or a double charge. The terms have the details.

How do I restore or cancel Pro?

To restore a purchase on a new iPhone, open Postproof, go to Settings, and tap Restore Purchases. Subscriptions are managed by Apple: open Settings on your iPhone, tap your name, then Subscriptions. For refunds, use reportaproblem.apple.com.

Does Postproof upload my videos?

No. Everything happens on your iPhone. See the privacy policy.

More help

Short guides to blurry Status videos, the HD setting and more are in Guides.

Contact

Email support email address. We usually reply within two working days.

About

Postproof is made by trading name or "Patrick Sibale", geographic address in the UK. Postproof is an independent app and is not affiliated with, endorsed by or sponsored by WhatsApp or Meta. WhatsApp is a trademark of WhatsApp LLC.